Managing Conflict with Style

Nearly everyone is involved in conflict now and then, and most people have a “dominant style” for dealing with it. This means that they usually respond to it in the same way, no matter what the situation. As noted by researchers Kenneth Thomas and Ralph Kilmann in the 1970s, however, there are FIVE different conflict management styles that should be considered. These are:

1. Collaborating
   
   Collaborating, or cooperating, means that you and the other person work toward reaching an agreement that works for both of you. While this is usually seen as the best conflict management method, it may not actually be the most suitable choice in all situations.


2. Compromising
   
   Compromising, or bargaining, involves an equal share of “give and take.” This means that you and the other person agree on some terms, while each of you will also be giving up something you wanted.


3. Accommodating
   
   Accommodating, or accepting, the other person’s view or terms means that you give up your own ideas or wishes in favor of keeping peace and letting the other person have his or her way.


4. Competing
   
   Competing, or opposing, means that there is no acceptable middle ground in your mind; you are determined to get your own way.


5. Avoiding
   
   Avoiding, or escaping, an uncomfortable conflict situation means that you choose not to talk about it.

For more useful information, check out our Reduce Conflict by Making Small Changes to How You Communicate post.  

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