We all know that negative feedback, or criticism, can cause hurt and anger. Even when feedback conversations start with the best of intentions, they often end in hostility, confrontation, and other negative outcomes. That's why the tips provided in a previous post, Strategies for Ensuring That Your Feedback is Well-Received, are so important.Delivering feedback in an appropriate way will help keep discussions positive and productive, and the ability to receive feedback effectively is equally important. Here are some useful tips to keep in mind when someone points out that some aspect of your work is less than perfect:
- Recognize the value of feedback. Everyone can use improvement in one area or another. You and your co-workers have a lot you can learn from each other. Instead of feeling upset when you receive feedback, think of it as a tool for becoming a better you!
- Be approachable. Make a good impression by showing that you’re open to feedback from others. This is mature and professional workplace behavior, and people will respect you for it.
- Listen closely to what the other person is saying. Pay attention and ask questions to ensure that you fully understand his or her words. Smile and make eye contact. Don’t interrupt, and don’t start planning your response until he or she has finished speaking.
- Give the other person the benefit of the doubt. In most cases, a person who provides feedback is trying to be helpful – NOT to embarrass you or hurt your feelings. Try not to let your emotions take over. Staying calm, respectful, and professional is always better than becoming angry or defensive.
- Focus on the message. When a person offers a comment or suggestion, center your thoughts on what he or she is telling you – NOT on the fact that you’ve had an error or weakness pointed out to you. Don’t allow hurt feelings or pride prevent you from making good choices.
- Thank the person for taking the time to be helpful. Let him or her know that you appreciate the feedback.
- Think about what you heard. Consider whether the feedback has merit. In other words, is it correct and should you act on it? If so, decide what changes (if any) you’re going to make in response. Speak with your supervisor if you’re unsure how to proceed.
- Try to maintain positive feelings about the person who provided the feedback. Don’t allow yourself to stay angry, hold a grudge, or complain to others. This could create a negative work environment, interfere with your work performance, and cause others to form a negative opinion of you.
Responding to feedback in this way will build good will, make a favorable impression on those around you, and enable you to recognize and pursue opportunities for self-improvement.
Unfortunately, not everyone will share their feedback in a respectful or constructive way. Even in those situations, these guidelines will help you control the course and tone of the interactions and keep your work relationships positive and professional.
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